Privacy Policy

Last updated: October 23, 2026

Short version: your data is stored in Canada, we don't sell it or use it for advertising, we only share it with the services needed to run Renoline (hosting, payments, email), and you can export or delete it whenever you want.

1. Who this covers

This policy covers the Renoline website and app, operated by [Legal entity name], Ontario, Canada. It applies to account holders (the renovation company and its office staff) and to the people whose information account holders enter — their clients, trades and suppliers — who open Renoline pages from links.

2. What we collect

Account information: name, email, mobile number, company name, and billing details handled by Stripe (we never see full card numbers).
Job information you enter: client names, addresses, phone numbers and emails; trade and supplier contacts; schedules, notes, materials, costs, payments; photos uploaded by your trades.
From trades and clients using links: confirmations, arrival times, photos, daily notes, selections and change-order decisions, warranty requests. Links are long random codes; no login or personal account is created.
Technical: standard server logs (IP address, browser, time), and a push-notification subscription if you turn notifications on.

We don't use advertising trackers or sell any of this.

3. How we use it

To run the service you signed up for: showing schedules, sending the texts and emails you ask us to send, notifying you when a trade confirms or a client approves something, billing your subscription, and supporting you when you ask for help. We also use aggregate, non-identifying usage (for example "how many jobs were created this week") to improve the product.

4. Where it's stored and who sees it

Database and photos: Supabase, hosted in Canada (Central) on Amazon Web Services. Every company's data is separated by row-level security — one company cannot read another's.
Website and app files: Netlify (global content delivery).
Payments: Stripe. Stripe's own privacy policy applies to card data.
Email: Resend, for invites and client updates you send.
Push notifications: delivered through Apple, Google or Mozilla push services depending on your device; the content is encrypted to your device.

Our staff only access your data to fix a problem you've reported or when required by law. We don't share data with anyone else unless the law requires it.

5. Clients and trades

If you're a homeowner or a trade and a renovation company has entered your details into Renoline, that company is responsible for that information and for contacting you; we process it on their behalf. Pages you open from a link show only what that company has chosen to share with you. To correct or remove your information, contact the company first; if that doesn't work, email us and we'll help.

6. Your choices and rights

Export: Settings → Download all data gives the company a full copy at any time.
Delete: email us from the owner's address and we'll delete the company's data within 30 days. Cancelled accounts are deleted automatically after 90 days.
Access and correction: you can change most information yourself in the app; for anything else, email us.
Notifications: turn push off in your device settings or in the app's More page; unsubscribe links are in every email we send on your behalf.

Renoline follows Canada's PIPEDA. If you believe we haven't handled your information properly, email us first; you can also contact the Office of the Privacy Commissioner of Canada.

7. Security

Data is encrypted in transit (HTTPS) and at rest. Passwords are hashed and never stored in plain text. Photo links on public pages are only readable with the job's unique code. We review access and dependencies regularly. If a breach ever affects your data we'll tell you promptly and say what happened and what we're doing.

8. Retention

Active account data is kept for as long as the account exists. Server logs are kept for 30 days. Billing records are kept for 7 years as required by Canadian tax law.

9. Children

Renoline is a business tool and is not directed at anyone under 18.

10. Changes

We'll email account owners about material changes at least 14 days before they take effect and keep the date at the top of this page current.

Contact

Email: hello@renoline.app